Jack Dorsey just axed over 40% of Block's workforce and credited "intelligence tools." While every agent scrambles to bolt AI onto their business, most are missing the real lesson: AI layered on a broken sales system doesn't fix it — it accelerates the breakdown. Fix your process first, then let AI amplify it.
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Jack Dorsey just axed 4,000 employees at Block.
Over 40% of the entire company. Gone.
His reason? "Intelligence tools."
Translation: AI made them replaceable.
And Wall Street loved it. The stock jumped 24% overnight. Investors literally threw a party because 4,000 people got walked out the door.
Now here’s where it gets interesting for you.
Every agent and business owner I talk to right now is scrambling to “add AI” to their business. They’re buying tools. Watching tutorials. Subscribing to platforms. Bolting shiny new tech onto the same broken sales process they’ve been running for years.
It’s like putting lipstick on a pig.
Doesn’t matter how advanced the AI is. Doesn’t matter how many tools you stack on top of each other. If your sales system is broken, if your follow-up process has holes in it, if your communication flow looks like a game of telephone played by strangers…
AI just makes the mess move faster.
You’re not automating your business. You’re automating your chaos.
Dorsey said it himself: “A significantly smaller team, using the tools we’re building, can do more and do it better.”
Key word: CAN.
If the system underneath actually works. If the process is dialed. If the communication flow makes sense.
His company had 10,000+ employees and spent years building internal systems before they made this move. They didn’t just slap ChatGPT on a broken org chart and hope for the best.
But that’s exactly what most agents are doing right now.
Here’s the truth nobody selling you AI tools wants to admit:
AI is not going to save you.
Not if your lead follow-up is inconsistent. Not if your sales conversations go sideways because there’s no structure. Not if you don’t know your numbers because nothing is tracked properly.
You have to fix the process first. Get the sales system right. Tighten the communication flow. Build something that actually works with humans… THEN layer AI on top.
That’s when it becomes a weapon.
What could be better than a knowledgeable, lively group of people who have a passion for what they do and are good at it, too? We have put together an extraordinary team of innovative, committed members who put client success first.
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